About Us

About Us

The Beginning

Nexcess was founded in October, 2000 as the proverbial "two guys in a garage". We had aspirations of providing good, quality hosting services at reasonable prices. In the beginning, we simply hosted friends, family and any other folks we could convince into using our fledgling service.

It was very slow going in the beginning which gave us time to think about automating our operations for the future clients we hoped to have. Also during this time, the InterWorx™ Control Panel and NOCWorx™ data center Management System was actually born, in part, out of our early days of tinkering.

At Nexcess™ we've focused on one thing since day one: Superior Hosting Solutions. Today, our focus hasn't changed, but our products, our services and our facilities have. We are committed to providing reliable, scalable, dedicated hosting services to clients of all shapes and sizes. Come find out how we can take your hosting to the next level.

Downright Dedicated

No robots, we're staffed by actual human beings. We provide superior service and support through a love of the Web hosting business, years of experience and a simple vow to put the client first. Our support staff is ready to serve your needs 24x7x365.

Remarkably Reliable

Rain, sleet, shine, dragon... we're ready for almost anything. With redundant power, cooling and connectivity, our facility is equipped to handle almost any situation that may arise. We guarantee 100% up-time and zero packet loss internal to the Nexcess™ network. We provide these guarantees with utmost confidence, which is what makes Nexcess™ one of the most reliable Web hosts around. Browse our SLA and other company policies.

Totally Tangible

Our data center is the real deal - an actual brick and mortar facility, which we own and operate in Dearborn, Michigan. This facility is the backbone of our Web hosting operations and provides a well connected, redundant, secure and temperature controlled environment for all of our equipment and our client hosted gear. Take a tour of our facility.

Supremely Scalable

As your business grows, your hosting should too. We specialize in Web hosting solutions from the most trivial shared site to the most complex multi-server configuration. Many of our current clients started out as small shared clients and have since grown into large dedicated, even clustered, server clients. Our services page features our full range of Web hosting options.

Nexcess Today

Our client base has grown since those early days and we attribute this growth to our focus on old fashioned customer service. To this day our main source of new clients is via word-of-mouth and, while many folks refer clients to us as a matter of course, we do actually offer a reward for referrals. A large part of our success can be attributed to the relationships that we have built with clients over the past decade.

Over the years, many of our clients have grown from very small businesses or tiny boutique sites into large operations requiring complex hosting solutions. We have taken great pleasure in being able to aid in our clients' growth and accommodate their growing needs by providing a broad range of plans and services, as well as first-class, 24/7 support.

A major turning point for our own growth as a company occurred in late 2006 when we acquired our own data center, located in the Metro Detroit area (Dearborn, Michigan). Since opening the doors to our data center, we have been able to provide an even higher level of client support, and a wider range of plans and services, including Michigan-based colocation, dedicated hosting, managed server clusters, and most recently, our Magento E-Commerce plans, which have proven to be extremely popular.

In 2013, we will be expanding our capacities by opening yet another data center facility, located in Southfield, Michigan.

The Future

In this market, change is quick and constant. With our expertise and experience, we are committed to staying one step ahead of the latest trends and demands so that we can continue to diversify the services that we offer, and in turn, be fully capable of meeting the unique needs for each of our clients.

The garage days are long over, but we have not forgotten those times of uncertainty, when we had a whole lot of ambition, but not a lot of experience. We have worked very hard to get where we are today and are proud of how far we've come. Looking ahead, we will remain committed to do what we have been doing since day one: Meeting the needs of our clients and providing them with unparalleled service and support.