Managed Server Options
Nexcess™ provides the following services to clients who choose the managed option when configuring their dedicated servers. The services are provided free to all clients who purchase load balanced server cluster plans.
Every dedicated server plan can be turned into a managed server by simply adding the management option to your plan. All server clusters get managed support at no charge!
Level 1 Management$40.00 (USD)/mo
Our Level 1 management option includes the following:
- Remote Monitoring (Web Server Only)
- 1 Hour Monitoring Alert Response (24/7)
- Software Updates
- Customer Retains ROOT Level Access
- Initial Security Hardening
- 1 Free OS Reload / Month
- Software Firewall Configuration
- SIM Auto Service Restart
- 1 Hour System Administration / Month
- Minor troubleshooting of OS/control panel
- Ksplice Rebootless Kernel Updater
Level 2 Management$125.00 (USD)/mo
Our Level 2 management option includes the following:
- Remote Monitoring (Web Server)
- 30 Minute Monitoring Alert Response (24/7)
- Software Updates
- Nexcess Staff Manages Directly (No client root access)
- Initial Security Hardening
- Unlimited OS Reloads
- SIM Auto Service Restart
- Software Firewall Configuration
- 2 Hours System Administration / Month ($170 value!)
- Ksplice Rebootless Kernel Updater
- R1Soft Full Server Backup
Level 3 Management$225.00 (USD)/mo
Our Level 3 management option includes the following:
- Remote Monitoring (Web Server)
- 10 Minute Monitoring Alert Response (24/7)
- Software Updates
- Nexcess Staff Manages Directly (No client root access)
- Initial Security Hardening
- Unlimited OS Reloads
- SIM Auto Service Restart
- 5 Hours System Administration / Month ($425 value!)
- Ksplice Rebootless Kernel Updater
- R1Soft Full Server Backup
- Juniper Hardware Firewall Protection (IP Change Required)
Support
- +1.866.Nexcess (+1-866-639-2377)
- Documentation
Services
Note: All management services are provided directly by Nexcess™ on-site staff.
