We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.
Contact Us
Contact Us
Sign in
Sign in
Nexcess Logo

How to view your credit balance and history

September 06, 2019

How to use your Client Portal to view any current and past credits applied to your account.

But first...

You need your Client Portal username and password. If you cannot locate this information, click Reset Password on the Client Portal login menu or contact  our support team.


  1. Log in to your Client Portal.

  2. From the dashboard, select Billing > Credits.
  1. You will now see your credit history details, including amount, date of issuance, and status. See How to pay invoices with account credit for more information.

For  further assistance, contact our billing team between 9 a.m.–5 p.m. eastern time (ET), Monday–Friday. 

Jason Dobry