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How to pay invoices with account credit

September 06, 2019

How to use account credit to pay for your Nexcess services.

What you need


  1. Log into your Client Portal.

  2. On the dashboard, either click Amount Due, or select Billing > Invoices from the blue bar near the top of the page.

  3. On the Invoices page, locate the invoice to be paid and, from the menu toggle, click Pay.

  4. In Pay Invoice panel, from the Payment Method drop-down list, select your credit, then click Pay.

For further assistance, contact our billing team between 9 a.m.–5 p.m. eastern time (ET), Monday–Friday.

Jason Dobry