We use cookies to understand how you interact with our site, to personalize and streamline your experience, and to tailor advertising. By continuing to use our site, you accept our use of cookies and accept our Privacy Policy.

Your Digital Commerce Experts
Nexcess Logo

Enterprise Hosting - Scope of Support

August 17, 2022


Enterprise Hosting



Nexcess offers a suite of enterprise-class hosting services designed to meet the needs of businesses of all sizes. Our hosting solutions are scalable, reliable, and secure, and we offer 24/7 support to our customers so that they can always rely on us for help when they need it. This article will provide an overview of the scope of support available for our enterprise hosting solutions.



Overview of Our Enterprise Hosting Services



Our Enterprise Support Group (ESG) is a team of highly trained and experienced professionals who are dedicated to providing world-class support to our enterprise customers. The ESG is available 24/7/365 via phone, chat, and email support. We have a guaranteed initial response time of one hour or less for help desk support requests and one minute or less for phone calls and chats. In addition to providing general technical support, the ESG can also help with troubleshooting, account management, and billing questions.

Our enterprise hosting services are designed for businesses that require a reliable, high-performance hosting solution. We offer a variety of enterprise hosting plans that can be customized to fit your specific needs. Our team of experts will work with you to ensure that your hosting solution meets your specific requirements.

Enterprise hosting services are designed specifically for midsized businesses and enterprises. These hosting services can be more expensive than traditional hosting services, but they offer several features and benefits that make them more than worth the investment.

About Our Enterprise Hosting Solutions



Enterprise customers are those with the highest traffic and storage needs. Our Enterprise Hosting solutions are designed to meet these needs while also providing scalability for future growth. In addition to our standard support options, we also offer an Enterprise Support Group (ESG) that is specifically tailored to meet the needs of our enterprise customers.

Some of the most important features of enterprise hosting services include:

  • A Dedicated Support Team - One of the most important features of enterprise hosting services is that they come with a dedicated support team. This team is responsible for ensuring that your website is up and running at all times, and they will be available to help you with any issues that you may have, at any time of day, any day of the week.
  • Scalability - Choosing us as your enterprise hosting provider empowers you with the strength of scalability. With scalability, you avoid overpaying for resources you don't need while still giving you the ability to grow and adapt as your needs change.
  • Flexibility - Our Enterprise Partner Team will work with you to customize your hosting solution to meet your specific needs and requirements.
  • Compliance - Our enterprise hosting solutions offer PCI DSS, SSAE-18, and GDPR compliance.
  • Peace of Mind - Knowing that your hosting solution is backed by a team of experts who are there to help you 24/7 gives you the peace of mind to focus on growing your business.

Application-Optimized Server Clusters



Enterprise Hosting customers can choose an application-optimized server cluster customized for their specific needs. We offer clusters configured specifically for Magento, Drupal, ExpressionEngine, and CraftCMS, each tuned for maximum performance and security with those applications. Our experts will work with you to configure the correct server cluster for your application.

Get Faster Speeds on Nexcess Servers



In addition to the standard hosting features, Enterprise Hosting customers can access to the Enterprise Support Group (ESG). The ESG is a team of highly-trained engineers available 24/7/365 to help with any technical issues that may arise. They will work with you to diagnose and resolve any problems as quickly as they are identified.

Managed WordPress and WooCommerce


If you're looking for a hosting provider that can offer you enterprise-level WordPress and WooCommerce hosting and support, look no further than Nexcess. We specialize in providing managed WordPress hosting tailored to the needs of businesses of all sizes.

Our Enterprise Support Group (ESG) is available 24/7 to help you with any issues or problems you may encounter while using our services. In addition, we have a wide range of features available to our enterprise customers, including:

  • Access to Industry-Leading Plugins & Themes
  • Automatic Plugin Updates with Visual Regression
  • Free Let's Encrypt SSL Certificates for All Domains
  • Expert Support from Our Team of WordPress Experts

Managed Magento


Nexcess is a premier enterprise hosting provider with over twenty years of experience in the industry. We offer Managed Mageno Hosting Plans that include enterprise-grade support, security, and performance.

Furthermore, we guarantee PCI-compliant hosting for all of our Managed Magento and our Magento Enterprise plans. Our team of experts can help you get the most out of your Magento store, from help with installation and configuration to troubleshooting and optimization. All of our Managed Magento plans include:

  • Unlimited 24/7/365 Support Access & Always-On Security Monitoring
  • Fast & Reliable Hosting Infrastructure
  • On-Demand Performance Testing & Troubleshooting
  • The Latest Security Patches & Updates Applied Automatically

Enterprise Hosting Solutions


The Enterprise Partner Team at Nexcess is dedicated to providing our clients with world-class hosting solutions. We work with you to design a custom-tailored solution for your specific needs. Dedicated hosting server clusters with Nexcess will provide you with:

Our enterprise hosting services are tailored to meet the specific needs of businesses of all sizes, and we offer a wide range of features and options to choose from. Our enterprise support group is available 24/7 to help you get the most out of your hosting solution. To learn more about our enterprise hosting services, or to get started.


Need Hosting?



If you are an enterprise customer looking for a high-performance, reliable hosting solution, then our Enterprise Hosting solutions are the perfect choice. Our team of experts will work with you to ensure that your hosting solution meets your specific requirements.

To learn more about our managed enterprise hosting plans and the Enterprise Support Group, call us at 866-639-2377 or visit us online.


We're Ready to Help!



Our Managed WordPress Hosting and Managed WooCommerce Hosting platforms are supported by the Most Helpful Humans in Hosting and backed by the industry’s best guarantees. Our teams are available 24/7/365 to provide assistance on a wide array of requests relating to our Managed Platforms and the features we offer.

Support Availability

We work through queue-based support systems that enable us to handle requests in the order in which we receive them. However, if you have an urgent request, please reach out to our phone support or live chat for immediate assistance.

Scope of Support Features


FeaturesNexcessCollaborationCustomer
Helpful humans available 24x7x365 via chat, ticket, and telephoneX
Platform hardware and infrastructure updates and security patchingX
Platform hardware, and website internal monitoringX
Automatic updates to WordPress applicationsX
Log analysis and conflict diagnosisX
Website development and designX
Plugin configuration and customizationX
Plugin conflicts with WordPress and WooCommerce applications X
Search Engine OptimizationX
Non-server security issuesX



Why Choose Nexcess?


Because we are different! Chris Lema captures "the why" in his passionate and stirring recount of a Nexcess support-related story.

Why Your Hosting Provider Matters


We’ve optimized hosting for the industry’s leading commerce and content platforms. That means speed, security, scalability and support are built-in. Backed by free migrations and 30-day money-back guarantee, let us show you why we’re the best.

No one optimizes hosting for open-source applications better than Nexcess!



Recent Articles

Related Articles

Michael Pruitt
Michael Pruitt


Michael Pruitt is a Support Systems Administrator for Nexcess. He brings over a decade of experience to his current role. When not working, Michael can be found officiating roller derby bouts.