Learn about the local delivery feature for Nexcess Cloud, which is enabled by default.
For Nexcess Cloud clients, local delivery is enabled by default, which means mail traffic for any email account set up on your domain is automatically routed through our mail servers.
If you use a third party mail server (Gmail, Outlook, Hotmail, and others), this may prevent incoming messages from arriving to your domain’s mailbox. Use the below method to disable local delivery, which should resolve this issue.
What you need
Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See See How to create Nexcess Cloud accounts for more information.
Log in to your Client Portal. From the home page, click Plans.
Either click the name of your site, or select Site Dashboard from the menu toggle.
From the portal, select the Email menu tab.
Click either to keep enabled or disabled. If you toggle to disable local email delivery you will be presented with a warning about this change.
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.