Switching to Nexcess

You've made it to our switch page so you're not entirely happy with your current host or maybe you're just curious what else is out there. We'll keep this brief and give you five bullet points about why we think we're a better solution than your current one:

1. We Care

   We're people. We provide a service and we work 24 hours a day 7 days a week. We're proud of what we do and we show it by providing great service at a good value. Just a good value you ask? Well, we're not the cheapest web host on the block and while we think our value is great we'd rather bill it as good and surprise you :).

2. We Provide An End-to-End Solution

   We started small back in 2000 but have since grown to offer a wide variety of solutions including shared and reseller hosting, virtual private servers, dedicated servers, clustered servers and co-location. Every service we provide was driven by a client's need and we will continue to respond as client's have specific web hosting needs.

3. Our Staff is Our Staff

   More and more often firms are outsourcing their support, IT, sales etc departments to folks who aren't actually staff. This works if what you're outsourcing isn't your core business but all too often support is outsourced to the detriment of both the company and its clients. Every one of our employees that comes in contact with clients are just that, our employees. If you call us then one of our stafff will answer and if you e-mail us one of our staff will respond.

4. Our Facility is Our Facility

   There are thousands of web hosting firms and you would assume this means that each of these firms owns and operates their own data center facilty. The short answer is no, most web hosts outsouce this critical infrastructure to an existing facility. There's nothing sinister about this (we did this same thing) but often hosts will allude to owning/operating their facility which is simply false and misleading. As of October 2006 we own and operate our own data center facility located in Dearborn, MI. Feel free to check out our online tour and If you'd like to setup a tour in person just let us know.

5. We Make (and admit) Mistakes

   We're human and we make mistakes. There, I said it. We don't make them often but when we do we're the first to acknowledge our mistakes. Why is this point in our bulleted list? Because we think it's important to note that honesty is a big part of being a good service provider and we try our best to treat all clients with the same respect and in the same honest manner we'd like to be treated.

The Switch

Switching web hosting companies can be a pain. There are easily a dozen factors that have to be considered when moving sites from one host to another beyond having to learn all of the new hosts systems. Even after your files are copied over you still have to worry about syncing your database content, setting up e-mail accounts/aliases/groups, working around e-mail issues or mis-delivery, changing your DNS information and possibly site downtime depending on how well planned all of the above is. If you're running an e-commerce site that can not only cost time but lost revenue and/or lost customer confidence while you work out the kinks.

Don't worry! If you're considering a switch but are just overwhelmed by the prospect of moving your site physically over to our systems just leave it to us. We're happy to deal with all of the planning and execution of the move for FREE and better yet, there will be almost ZERO downtime (if any) if you follow our plan.

Just contact us before your previous hosting contract ends and we'll walk you through the process and then on a day you specify we'll move your site over, huge or tiny, painlessly and without downtime. We can accomodate your site's schedule by moving late at night or early in the morning. Don't worry about your site using SSL or a database back-end as we have techniques for all of these scenerios.

If you're looking to switch hosts and have questions about the process just ask and we can help you every step of the way.