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Tag : support
April 17, 2023

How to send secure data to the Nexcess Support Team

How to send secure data to the Nexcess Support Team
In this Nexcess Knowledge Base article focused on security, you will learn how to send secure data to the Nexcess Support Team — ensuring the safe sharing of sensitive hosting account information.
February 14, 2023

How to use the Nexcess support ticketing system

How to use the Nexcess support ticketing system
Knowing how the Nexcess support ticketing system works and how to use it will be covered in this article. Understanding the various support categories and ticket statuses will also be included.
November 03, 2022

How to undo cancellation requests for Nexcess web hosting plans

How to undo cancellation requests for Nexcess web hosting plans
You can undo pending cancellation requests for Nexcess web hosting plans and restore service in the Nexcess Client Portal or with help from the Nexcess Support Team.
July 01, 2022

Patch Applied in the di.xml file on Magento 2 Stores for MariaDB 10.5 Support

MariaDB 10.5 offers improved database performance for your Magneto 2 store. In June 2022, Nexcess enabled a patch to the di.xml file that was made to allow support for MariaDB 10.5.
November 01, 2021

Single Secure Isolated Platform (SIP) server documentation and support

Single Secure Isolated Platform (SIP) server documentation
Review our support for Nexcess SIP dedicated server plans and related server documentation, technical specifications, included services, add-ons, and billing.
November 01, 2021

Managed application support documentation

Managed application support documentation
Read our managed application support documentation. We offer support for various PHP-based applications, including managed WordPress, WooCommerce, Magento, and more.
November 01, 2021

Enterprise server cluster support documentation

Enterprise server cluster support documentation
Review the full documentation related to Nexcess enterprise server cluster support covering the technical specifications, features, services, and architecture.
November 01, 2021

General hosting support documentation

General hosting support documentation
Documentation of Nexcess hosting support, what to expect, and included services. Learn why Nexcess leads the industry with 24/7 expert support.
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