Dedicated Hosting FAQ

What is dedicated hosting? »

Dedicated hosting plans provide you with a web server that's entirely under your control - there are no other clients hosted on the server, all of the server's resources are dedicated to your use. This provides greater flexibility in that you can configure the server's services to your own web applications specifications. Dedicated hosting plans are also a great resource for people who need to host more websites than are available through our reseller plans.

Server Cluster FAQ

What is a server cluster »

A server cluster is a set up multiple machines that work together to handle the traffic of a single website. Typically there's a database/file server, and at least one web node. Incoming traffic is split among the web nodes of the cluster, allowing us to add as many servers to the cluster as needed to deal with the incoming traffic. We offer a number of plans, but server clusters are often significanty customized to the client's needs, so feel free to contact us with your needs and we'll be happy to give you a quote on what we think will best meet your needs!

Colocation

What is colocation?

When you choose colocate your equipment in our facility, you are paying for space in our data center and the resources your equipment needs to stay online - power, internet connectivity, cooling, etc. Colocation is a great option for people who already have their own equipment but need a secure, reliable connection to the Internet for their application. When you colocate equipment with us you also benefit from the our professional 24-7 support staff, who are experienced in dealing with web-server related issues and always happy to help you out.

Where do I ship my server?

Ship it to our data center. If you're local, you can also drop it off during regular business hours. If you choose to ship a server, please use adequate packing material to ensure it arrives safely!

EliteRAX c/o Nexcess
Data Center
22005 W. Outer Dr.
Dearborn, MI 48124.

PLEASE NOTE: Include your name, address, company and phone number with your shipment.

How long do reboots take?

Each single-server colocation account receives a FREE online rebootable port. But even if you're opening a ticket you can expect reboots within 15 minutes.

If I need equipment (servers, drives, switches etc) can you guys provide that?

For the most part yes. We keep a stock of most basic items and can normally help colocation clients out in a pinch as well with gear. Just contact us for pricing if you have something specific in mind.

Do you require that my rackmount server have rails?

We don't require it but it's GREATLY appreciated if you ship rails suitable for a standard 4-post rack.

Do you offer colocation cages?

We do, starting at 10' x 10' and in 10' x 10' increments thereafter. Just contact us for pricing.

What will my uplink port speed be?

You'll be connected at 100 Mbps for most applications unless a faster circuit is needed. All cages come with a 1000 Mbps uplink.

What's the maximum number of power circuits I can get per rack?

We can normally wire up to four 20A circuits (80A total).