JoBlo.com is one of the web's leading online movie sites. It has been repeatedly cited as a favorite throughout Hollywood, by the likes of Steven Spielberg, Guillermo del Toro, Kevin Smith, Seth Rogen, and countless others.
I hadn't heard much about Nexcess, but after doing some research, it seemed that they were very professional. Later, we found the customer service to be excellent, and I have told people this over the years.-Berge Garabedian, a.k.a. JoBlo, owner of JoBlo.com
JoBlo.com is one of the web's leading online movie sites. It has been repeatedly cited as a favorite throughout Hollywood, by the likes of Steven Spielberg, Guillermo del Toro, Kevin Smith, Seth Rogen, and countless others. The site has also been featured in such publications as Time, Variety, and Entertainment Weekly. With such a large, high profile audience, reliability and highly accessible customer service have been paramount for this immensely successful website. As such, it's no wonder that Nexcess was chosen as this site's web hosting provider.
JoBlo.com was first started in 1998, and grew rapidly. By 2003, it became apparent that the customer service at JoBlo's previous web hosting provider was poorly accessible, especially in the middle of the night. When someone could be reached, it was often more difficult still to get much of anything done by the person on the phone. Coupled with scalability concerns seen by any rapidly growing website, a company that lacked glowing customer service was simply not a workable long-term option, and the search began for a new web hosting provider.
I used to read a lot of movie reviews and interviews in the newspaper that were usually written by 50 year-old men, and had a hard time relating. Since I love movies and I wanted a different perspective, I started writing reviews under the pseudonym 'JoBlo', and with time, added news and trailers to the site. We're hoping it now has everything that a movie fan would like.-Berge Garabedian
Nexcess offered a number of things to ease JoBlo's past web hosting woes. Perhaps greatest of all, was the company's in-house client support team, working 24/7 in the very same physical location as the servers themselves (at Nexcess' wholly-owned Dearborn, Michigan data center). Coupled with the company's expertise in scalable, mission-critical hosting (exhibited by Nexcess' innovative e-commerce clustered hosting solutions), and experience in managing rapidly growing sites via the InterWorx cluster-friendly control panel, JoBlo's concerns for growth and friendly client service could be laid to rest.
I hadn't heard much about Nexcess, but after doing some research, it seemed that they were very professional. Later, we found the customer service to be excellent, and I have told people this over the years. To me, when looking for hosting, this is your site, it's your baby, and if the customer service isn't there, you're worried.-Berge Garabedian
Today, JoBlo has a dedicated server cluster with 5+ physical systems, managed by Nexcess. Since making the switch in 2003, JoBlo has never again had trouble receiving fast technical support, or ever had to worry about support not being there. While this hosting solution has been expanded upon several times with more server power, JoBlo's home with Nexcess has continued to serve their needs now for 8 years and counting. Clearly, when your website is as successful as JoBlo.com, client care matters, and Nexcess delivers.
Nexcess has continued to be excellent. With any host, I understand there will be some technical problems at one time or another. At Nexcess, our technical support issues have been extremely rare, and when issues do arise, their very capable team is on top of resolving them immediately. I have never worried about customer service at my web host again.-Berge Garabedian
